Support
How can we help?
Lost your license key?
Find the order number in your receipt email from Paddle, then use “Recover key” in the app's license screen.
Refunds and billing
Use the link in your receipt email, or see the refund policy. Paddle handles payments for us.
Cancel your subscription
Use the link in any Paddle email. You keep your credits and everything you've bought.
Pairing your phone
Open Firelit on your computer, choose “Add a phone”, and scan the code with the phone app. Your phone will ask to find devices on your network. Tap Allow.
Contact us
Email support@meetfirelit.com for help, accounts@meetfirelit.com for orders and refunds, privacy@meetfirelit.com for privacy requests, and press@meetfirelit.com for press. We can't see your chats, so please don't send them. Describe what happened instead.
Security issue? See security.txt.